Assessment Overview
This test is a general pre-screening assessment tool that measures eight skills and seven behavioral traits found to be especially significant in the international servicing industry. This also measures job fitness in sales positions.
Dimensions
SKILLS AND ABILITIES
Critical Thinking
Sales Service
- Customer/Buyer Orientation
- Needs Assessment
- Satisfaction
- Evaluation
English Proficiency
- Reading Comprehension
- Grammar
Digital Literacy
WORK STYLE/BEHAVIORS
Personal Effectiveness
- Adaptability/ Flexibility
- Dependability/ Reliability
Interpersonal Focus
- Cooperation/ Friendliness/ Empathy
- Self-Control/ Tact
Workforce Focus
- Sociability; Teamwork
- Achievement Orientation/ Assertiveness
Time Limit and Number of Items
Part 1: Analytic, Inferential, Evaluative 20 items
Part 2: Deductive and Inductive Reasoning 10 items
Part 3: Sales Service 32 items
Part 4: Reading and comprehension 10 items
Part 5: Grammar 40 items
Part 6: Digital Literacy 30 items
Part 7: Sales Service Assessment
Section A: Work Style and Behaviors 93 items
Section B: 10 items
Additional Information
Level: Sales/ Customer Service Positions
Locally Normed: General Filipino working population
Customisable Norms: Can conduct norming study based on own data
Automated Scoring: Results are received right after completion of test
Scores presented in STEN
Presents skills percent match and overall percent match to sales and customer service positions
Includes Distortion Measure – Social Desirability Scale/measure of the candidate’s candor while taking the test